🌿 What makes Diagonal Horizon products eco-friendly?

All our products are designed in Australia using sustainable materials — from borosilicate glass bottles to FSC-certified journals. Every piece is made to help you reduce single-use waste while inspiring creativity and mindfulness.

💧 Are the glass bottles safe to use daily?

Yes! Our Frosty Glass Bottles are made from durable borosilicate glass — temperature resistant, BPA-free, and designed to keep your water fresh and pure for days.

🧽 Are the bottles and tumblers dishwasher safe?

Yes — they’re dishwasher-safe. For personalised bottles, we recommend hand washing gently to preserve the design.

📓 Are the journals refillable?

Yes! Our Creative Diverse Journals come with 4 inserts that can be swapped or refilled, allowing you to keep journaling without waste.

☕ What are your coffee tumblers made of?

Our Infinity Coffee Tumblers are crafted from premium stainless steel — keeping your coffee hot (or cold) for hours, with a leak-proof lid perfect for on-the-go creatives.

💜 Can I personalise my product?

Absolutely! We offer free personalisation on most products. Add your name, initials, or a short quote before checkout to make it truly yours.

🕒 How long does personalisation take?

Personalised orders take an extra 1–2 business days to process before shipping. Each one is made with love and care — worth the short wait!

📦 Where do you ship from?

All orders are packed with care from our Melbourne studio, using eco-conscious materials.

🚚 How long will my order take to arrive?

We dispatch within 2–3 business days. Australian deliveries usually arrive within 3–7 business days, and international orders within 10–15 business days.

🌍 Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be shown at checkout.

🔍 How can I track my order?

Once your order ships, you’ll receive a tracking link by email so you can follow it every step of the way.

💝 What is your return policy?

We accept returns within 14 days of delivery for non-personalised products in original condition. Personalised items are final sale unless damaged or incorrect.

📸 What if my product arrives damaged?

If your order arrives damaged or incorrect, please email us at hello@diagonalhorizon.com.au with photos, and we’ll make it right immediately.

🎁 Do you offer gift wrapping?

Yes! Every order is thoughtfully packed — perfect for gifting. You can also add a personal message at checkout.

🤝 Can I order corporate or bulk gifts?

Yes! We love partnering with brands and businesses for meaningful, mindful gifting. Email us for our Corporate Catalogue and custom pricing at hello@diagonalhorizon.com.au.

💌 Do you offer gift cards?

Gift cards are coming soon! Join our mailing list to be first to know when they launch.

🌅 What does “Diagonal Horizon” mean?

It’s our way of saying “A new view for creativity.” We believe mindfulness and creativity go hand in hand — helping you slow down, express yourself, and live with intention.

🌊 How does Diagonal Horizon give back?

A portion of every sale goes toward environmental and cancer foundations — causes that inspire us to create with intention and heart.

📬 How can I stay updated on new launches and offers?

Join our mindful community for early access to new collections, limited editions, and exclusive offers. Sign up here.