🌿 What makes Diagonal Horizon products eco-friendly?
All our products are designed in Australia using sustainable materials — from borosilicate glass bottles to FSC-certified journals. Every piece is made to help you reduce single-use waste while inspiring creativity and mindfulness.
💧 Are the glass bottles safe to use daily?
Yes! Our Frosty Glass Bottles are made from durable borosilicate glass — temperature resistant, BPA-free, and designed to keep your water fresh and pure for days.
🧽 Are the bottles and tumblers dishwasher safe?
Yes — they’re dishwasher-safe. For personalised bottles, we recommend hand washing gently to preserve the design.
📓 Are the journals refillable?
Yes! Our Creative Diverse Journals come with 4 inserts that can be swapped or refilled, allowing you to keep journaling without waste.
☕ What are your coffee tumblers made of?
Our Infinity Coffee Tumblers are crafted from premium stainless steel — keeping your coffee hot (or cold) for hours, with a leak-proof lid perfect for on-the-go creatives.
💜 Can I personalise my product?
Absolutely! We offer free personalisation on most products. Add your name, initials, or a short quote before checkout to make it truly yours.
🕒 How long does personalisation take?
Personalised orders take an extra 1–2 business days to process before shipping. Each one is made with love and care — worth the short wait!
📦 Where do you ship from?
All orders are packed with care from our Melbourne studio, using eco-conscious materials.
🚚 How long will my order take to arrive?
We dispatch within 2–3 business days. Australian deliveries usually arrive within 3–7 business days, and international orders within 10–15 business days.
🌍 Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be shown at checkout.
🔍 How can I track my order?
Once your order ships, you’ll receive a tracking link by email so you can follow it every step of the way.
💝 What is your return policy?
We accept returns within 14 days of delivery for non-personalised products in original condition. Personalised items are final sale unless damaged or incorrect.
📸 What if my product arrives damaged?
If your order arrives damaged or incorrect, please email us at hello@diagonalhorizon.com.au with photos, and we’ll make it right immediately.
🎁 Do you offer gift wrapping?
Yes! Every order is thoughtfully packed — perfect for gifting. You can also add a personal message at checkout.
🤝 Can I order corporate or bulk gifts?
Yes! We love partnering with brands and businesses for meaningful, mindful gifting. Email us for our Corporate Catalogue and custom pricing at hello@diagonalhorizon.com.au.
💌 Do you offer gift cards?
Gift cards are coming soon! Join our mailing list to be first to know when they launch.
🌅 What does “Diagonal Horizon” mean?
It’s our way of saying “A new view for creativity.” We believe mindfulness and creativity go hand in hand — helping you slow down, express yourself, and live with intention.
🌊 How does Diagonal Horizon give back?
A portion of every sale goes toward environmental and cancer foundations — causes that inspire us to create with intention and heart.
📬 How can I stay updated on new launches and offers?
Join our mindful community for early access to new collections, limited editions, and exclusive offers. Sign up here.